Terms and conditions.

TERMS & CONDITIONS – HYROX EXPERIENCE

1. INTRODUCTION


These Terms & Conditions ("Terms") apply to all visitors and users of the HYROX Experience website and gym services. By accessing our website or registering for a membership, you agree to these Terms.

2. DEFINITIONS


"Member" refers to any individual with an active HYROX Experience subscription.
"Website" refers to hyroxexperience.com and all related digital platforms.
"Subscription" means any paid membership plan.

3. MEMBERSHIP TYPES & TERMS

  • All standard memberships are fixed 6 or 12-month contracts. During this period, cancellation is not possible on a monthly basis.

  • After the initial 6 or 12-month term, the membership automatically continues as a monthly cancellable subscription.

  • We also offer a monthly cancellable membership at a higher fee. This plan can be terminated with one full calendar month notice.

4. REGISTRATION & ACCOUNT

  • You must be at least 16 years old to register.

  • You are responsible for maintaining the confidentiality of your login information.

5. PAYMENTS & BILLING

  • Membership fees are collected monthly via direct debit.

  • In case of failed payments, access may be temporarily suspended until the outstanding balance is cleared.

  • Prices are inclusive of VAT and may be adjusted with 30 days' prior notice.

6. TERMINATION & SUSPENSION


HYROX Experience reserves the right to suspend or terminate a membership due to:

  • Misuse of equipment or facilities

  • Violation of house rules

  • Repeated missed payments

7. USE OF WEBSITE

  • Users may not copy, distribute, or misuse content from our website.

  • The website must be used for lawful purposes only.

8. LIABILITY & RISK

  • All members train at their own risk.

  • HYROX Experience is not liable for personal injury, loss, or damage unless caused by proven negligence.

  • Members are advised to consult with a physician before beginning any fitness program.

9. PRIVACY


Please refer to our Privacy Policy for details on how we collect and process personal data.

10. MEDIA & CONTENT USAGE


By registering as a member of HYROX Experience, you grant us permission to capture, use, and share photo and video content taken during training sessions, classes, events, and inside the gym. This content may be used for promotional and editorial purposes on our digital channels, including but not limited to our website, Instagram, TikTok, and other social media platforms. If you wish to opt out of appearing in content, please notify us in writing before participating in any session.

11. SECURITY CAMERAS & SURVEILLANCE


For the safety of our members, staff, and property, HYROX Experience uses security cameras throughout the facility. These cameras record video footage continuously and are strictly used for safety, security, and incident investigation purposes. Footage is stored securely and only accessed when necessary. By entering the premises, you acknowledge and accept the presence of surveillance cameras. Footage will never be used for promotional purposes.

12. HOUSE RULES

  • Treat staff and other members with respect.

  • Clean equipment after use.

  • Arrive on time for group sessions.

  • Use proper form and prioritize safety.

  • No use of phones during training.

  • Report injuries immediately.

  • Respect the gym environment.

13. CHANGES TO TERMS


HYROX Experience may update these Terms & Conditions. Any changes will be posted on the website and communicated where relevant.

14. GOVERNING LAW


These Terms are governed by Dutch law. Disputes will be submitted to the competent court in Amsterdam, the Netherlands.

Last updated: 15 May 2025